ACCOUNT MANAGER:

You will be assigned a dedicated account manager who will be your primary point of contact. He or she will oversee your account on a daily basis to ensure that the ad spend is within range and that the campaign is performing adequately.

ACCOUNT SETUPS:

After we gain the necessary access to your accounts, we will perform a comprehensive analysis of your Amazon account including top-performing listings, competition, market research, customer review analysis, keyword research, and a PPC audit. From this, we will create a full strategy specific to you, your goals, and your company. This research along with the creation of a strategy will take approximately two weeks to complete.

LISTING OPTIMIZATION/CREATION:

AGM’s Amazon Team will optimize/create 3 Amazon listings per month. Optimization/creation
includes extensive keyword research, which is then used for fully optimizing your product title, bullet points, descriptions, and back-end keywords. AGM’S Creative team will also create 6 product listing images and 1 30-second video, as well as 7 images for A+ Content. All changes to listings or to the account will be approved by you before being implemented. You will be sent all images, copy, and videos for review. You can request up to 3 edits per creative.

MONTHLY REPORTING:

Your dedicated Account Manager will send you monthly reports that cover the key metrics we use to measure content performance and overall growth.

WEEKLY STRATEGY CALLS:

Strategy calls will be scheduled once a week to facilitate coordination, review results and revise the overall strategy as needed. During this call, you can also request certain actions that we can implement with the purpose of expanding sales across all products.

LISTING REACTIVATION:

In the event that Amazon shuts down one of your listings, we will take fast action to get it
reinstated. This can consist of emails, phone calls, and being on hold for hours. As a note, we cannot control how fast it will be reactivated but we will do everything in our power to get it addressed as soon as possible.

CUSTOMER SERVICE:

AGM’s Customer Service team will handle all aspects of customer service for you. This includes up to 80 hours of answering any customer questions, handling refunds and replacements, and addressing
negative seller feedback or product reviews, etc. We’ll also manage positive seller feedback by directing customers to post it on the correct section of Amazon.

ACCOUNT HEALTH MANAGEMENT AND HIJACKER HANDLING:

AGM’s Amazon Team will address all aspects of the health of your Amazon account including tracking inventory, late shipments, flags on your listings or account, handling hijackers and any trademark/ copyright infringements.

LOST INVENTORY RECOVERY:

AGM will track all inventory shipments, file all cases/claims as needed and follow up on all
reimbursements.

AMAZON ORGANIC POSTING:

Our graphics design team will create 20 Amazon Posts per month, and post these according to a
schedule. These will be provided for reposting at the client's full discretion.